Return Policy

Return Policy:

Does univmultitrade.com allow returns?

Yes, you can return any product that you haven’t used within 2 days of receiving it. You need to call us and inform us about the product you wish to return and we will guide you on how to send it back to us.

Please note that uninformed returns will NOT be accepted by us. Therefore we request you to please return the product only after you have spoken to our customer service staff and received the guidelines from them.

We will replace the product with another product – in case you have a complaint with the product or replace the product with the correct product- in case of wrong shipment.

We will inspect the product once it reaches us, and reserve the right to determine if the product qualifies for replacement.

Please note that we will provide a refund facility only for products bought from our store.

Within What Time Period Do I Have To Return The Product?

You need to return any product bought from our store within a period of 30 days from the receipt of the shipment. If we do not receive a call from you within 2 days (including day from the date of receiving the shipment, we will not be able to accept the returned product.

Under what conditions can I return the shipment?

We have a No questions asked return policy and you may return the product for any reason what-so-ever provided that

1. The product is unused and is in a saleable condition

2. The product still has its tag and label attached and is in its original packaging

3. The product is accompanied with its original invoice

Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. If you accept a package that is damaged or tampered with, our return policy and product insurance does not hold. We strongly recommend that you accept our courier only after you have checked the contents for any damage in transit in front of the courier person.

What Do I Do In Case I Receive A Defective/Wrong Item From univmultitrade.com?

We take every care that the product is shipped to you only after it passes our rigorous quality checks. However, in the rare case where you received a product that was different from what you ordered or had a manufacturing defect; we will replace or refund the damaged / wrong product at our cost. Please make sure that the product is unused. Please return the product along with the original invoice; products damaged while being used do not qualify for a refund or replacement. We will inspect the product once it reaches us, and reserve the right to determine if the product qualifies for a refund or replacement.

Please note that shipping charges will also be refunded in case a defective product was shipped and we are unable to replace the product. Please follow the process mentioned above for returning the product.

How do I return an item purchased on univmultitrade.com?

Returns are easy, simply follow these steps

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.

- We support Replacement across categories/sellers in case of damaged item.

- For details on Seller specific return policy, please check respective Seller page

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

All this is subject to the Seller's return policy. Returns are covered by the 21 Day Replacement Guarantee for seller on Ayushmall

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return ID on the package so that we can acknowledge your return

- Please mention Seller's address as specified in the email notification sent to you

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:

·         Log into your Ayushmall.com account and go to the 'My Orders' page

·         Identify the item you want to cancel and click on the corresponding 'View Details' link

·         In the detailed order page, you will see 'Cancel' links against each of the items in that order

·         Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

·         Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

·         he item is being shipped together with another order of yours

·         The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour  

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Ayushmall will complete the cancellation and initiate the refund, depending on your preference.

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